Category: Information Articles
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Checklist: Essential Setup Guide for Your First Basic Phone
This checklist is here to help you with setting up your new or first feature phone (simple flip phone or bar phone). Following these steps should minimize any frustration for the user so that the phone will be easier to use and hear.
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Checklist: Essential Tips for Setting Up a New Smartphone
This checklist is to help you migrate your data from one Smartphone to another (Android to Android or iPhone to iPhone) with important steps that you don’t want to miss when you want to set up your phone yourself. If you prefer, we provide customized devcie setup and data migration service at our store if…
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Checklist: Guide to Bring-it-Back Returns and Trade-In / Recycling
This checklist is to help you ensure that your Bring-it-Back or Trade-In phone is properly prepared so that it’s ready to be sent away. Make sure to read through these instructions and follow all steps very carefully so that the value of the device is maximized (and there are no deductions – damaged/locked/bricked devices). When…
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Enabling Wireless Internet Backup with TELUS SmartHome+ App (with Screenshots)
Once your TELUS PureFibre Internet is installed and operational, you should enable the Wireless Internet Backup option which is FREE for any TELUS, Koodo or Public Mobile phones. With this option turned ON, if the hard lines get damaged and your physical fibre line isn’t functioning, instead of losing Internet access complete at your home,…
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FAQ: How to Reset Network Settings on iPhone
For any iPhone devices, it is always recommended that you perform a reset of network settings any time you begin using a physical SIM card or eSIM from another carrier (any time you change SIM cards). By doing so, your phone will better recognize the network and minimize any potential issues. We highly recommend that…
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FAQ: How to Turn OFF Find My iPhone
If you have recently switched to a new device and/or are getting your old iPhone ready for a second life (another person to re-use), trade-in for money, or preparing to have it recycled, for simplicity, it’s recommended that you remove the activation lock on it after you have transferred the data you need from it…
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FAQ: What apps are safe to use and can help me save or earn money?
For a lot of our first time Smartphone users, upgrading from a basic push button flip phone to a smart device is a huge step and also a big investment. There are the obvious benefits of being able to connect with friends or family using things like video chat or sharing photos, but is there…
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FAQ: Workaround to Remove Find My iPhone or iPad using iCloud.com
Follow these steps to remove Find My iPhone or iPad using iCloud.com
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Preventing Identity Theft and Fraud
Be cautious of offers that seem too good to be true, as they may indicate fraud. Scammers often impersonate vendors to obtain personal information for malicious purposes. Protect yourself by using official websites and secure communication channels. Always verify identities and consult trusted resources for additional safety measures against scams.
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Recognize Scammers, Reduce Unwanted Calls & Prevent Unauthorized Access
In a world where everybody is bombarded with fraudulent emails and spam calls, practically on a daily basis, it is important to minimize your exposure to these security threats. For example, just by answering the phone and saying a few words such as “Hello? No, I’m not interested”, using the sound of your voice and…